At GoodMeal.in, customer satisfaction is our priority. If you are not satisfied with your order, we offer a flexible refund and return policy, subject to the terms outlined below.
We accept refund and return requests under the following conditions:
The item received is incorrect or damaged.
The food item is spoiled or not of expected quality.
The order was not delivered as per the estimated delivery time.
Perishable food items that have been consumed or partially consumed.
Orders where the issue is reported after 12 hours of delivery.
Orders placed by mistake or where the customer changes their mind after delivery.
To request a refund, please follow these steps:
Contact our customer support within 12 hours of receiving your order.
Provide details, including order ID and photographic evidence (if applicable).
Our team will review your request and process the refund if eligible.
Approved refunds will be processed within 2 business days to the original payment method.
Instead of a refund, we may offer a replacement or reorder in cases where:
The incorrect item was delivered.
The food item was damaged or spoiled.
Orders can be canceled within 60 minutes of placement for a full refund.
Once the food is prepared or dispatched, cancellations are not permitted.
For any refund or return-related queries, contact us at:
Email: info@goodmeal.in
Phone: +91 77951 35323
Address: SKS foods
#64 E Shri Datta township near
Reva University, Kattigenahalli, Yelhanka, Bengaluru, Karnataka, 560064
By placing an order on GoodMeal.in, you agree to abide by the terms of this Refund and Returns Policy.
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